Refund & Cancellation Policy

Last Updated: September 3, 2026

Manab General Resources Gusau is committed to providing customers with clear and transparent information regarding payments, cancellations, and refunds.

1. Subscription Services

For subscription-based services such as Manab SchoolLink, customers are expected to review the applicable subscription terms and service details before making payment.

Refund requests will be assessed based on the applicable agreement, subscription terms, and circumstances of the request.

2. Custom Projects

For custom software development, website development, consulting, implementation, and other project-based services, the applicable refund and cancellation terms may be specified in the agreement, quotation, or other contractual documentation between Manab General Resources Gusau and the customer.

Where work has already commenced, any approved refund may take into consideration work completed and reasonable costs already incurred.

3. Duplicate Payments

If a customer accidentally makes a duplicate payment, the customer should contact us with the relevant transaction references.

After verification, confirmed duplicate payments will be reviewed and processed for appropriate resolution.

4. Failed Transactions

If a customer's bank account is debited but the payment does not reflect successfully in our system, the customer should contact us with the transaction reference.

We will investigate the transaction and take appropriate action.

5. Cancellation

Customers may request cancellation of eligible services by contacting our support team.

Cancellation conditions may vary depending on the service and contractual agreement.

6. Refund Processing

Where a refund is approved, it will normally be processed through the appropriate payment channel used for the original transaction, subject to applicable payment-provider procedures.

Processing times may vary depending on the payment provider and financial institution.

7. Non-Refundable Services

Certain payments may not be refundable where:

• The agreed service has already been fully delivered;
• Customized work has already been completed;
• The customer has accepted the agreed deliverables;
• The service was specifically developed or configured according to the customer's requirements; or
• The applicable agreement specifies that the payment is non-refundable.

8. How to Request a Refund

Refund requests should be submitted through our official contact channels and should include:

• Customer name
• Email address
• Phone number
• Transaction reference
• Date of payment
• Service purchased
• Reason for the refund request

Each request will be reviewed based on the applicable service terms and agreement.

9. Contact

For refund or cancellation enquiries:

Manab General Resources Gusau

Email: support@sch.com.ng

Phone: +234 912 564 0282

Address: Tudun Wada Area Gusau