At Manab General Resources Gusau, we use a structured process to ensure that customers understand the services they are purchasing and the applicable charges before making payment.
Customers contact our team through our website, email, telephone, or other official communication channels.
Customers explain the product or service they require.
Our team discusses the customer's requirements and determines the appropriate product, service, features, implementation requirements, and support needs.
Where applicable, we provide a proposal, quotation, or other commercial document explaining the service to be provided and the applicable charges.
For applicable engagements, we enter into an MoU, Service Agreement, NDA, or other appropriate agreement with the customer.
The agreement may specify:
Once the commercial terms have been agreed, the customer may receive an invoice or payment request containing the amount payable and relevant payment details.
Customers can make payment using the approved payment methods provided by Manab General Resources Gusau, including online payment where available.
Where online payment is enabled, customers are directed to the secure payment interface provided on our website.
After payment is successfully confirmed, our team proceeds with the agreed service, implementation, subscription activation, development work, or other applicable deliverables.
Customers receive appropriate support throughout the engagement.
If a customer's account is debited but the payment does not reflect successfully, the customer should contact our support team and provide the transaction reference so that we can investigate and resolve the issue.